Privacy Policy

Effective Date: March 1, 2025.

SCOOPLERS' privacy policy outlines how we collect, use, and share ("Process") your information when you use our services. We prioritize your privacy and are committed to protecting your personal data.

1. Information We Collect

We may collect the following types of information:

  • Personal identification details (name, email address, phone number).

  • Service-related information (address, type of cleaning service, property size, number of pets, etc.).

  • Payment information (processed securely through third-party payment processors).

  • Usage data (cookies, IP address, browser type, pages viewed, etc.).

  • Any other information you voluntarily provide to us.

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services.

  • Process your transactions.

  • Communicate with you via text messages, emails, and phone calls.

  • Prevent fraud and misuse of our services.

  • Improve our website, services, and customer experience.

  • Ensure compliance with legal and regulatory requirements.

3. Sharing Your Information

We may share your information in the following circumstances:

  • With trusted service providers who assist us in operating our business (e.g., payment processors, scheduling platforms).

  • When required by law or to comply with legal obligations.

4. Text Messages

By providing your phone number, you consent to receive text messages from us, including but not limited to:

  • Service confirmations and reminders.

  • Updates about your scheduled services.

  • Promotional offers and company updates.

You may opt out of receiving promotional text messages at any time by contacting us. Standard message and data rates may apply.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, while we strive for security, no internet transmission or electronic storage method is completely foolproof, and absolute security cannot be guaranteed.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal information.

  • Correct any inaccurate or incomplete personal information.

  • Request the deletion of your personal information.

  • Object to the processing of your personal information.

  • Withdraw your consent at any time (this will not affect the lawfulness of any processing conducted before your withdrawal).

7. Changes to This Privacy Policy

This Privacy Policy may be updated at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions, please contact us at info@scooplers.ca.